Troubleshooting
Use these steps to resolve common problems.
Confirm the email and password, verify your email, reset your password, clear browser cache, and check whether the account is active.
Check Spam and Junk folders, confirm the address, wait a few minutes, and contact support.
Complete all required questions, wait for uploads to finish, check the internet connection, avoid double-clicking, and retry. Report any visible error message.
The form may be in Draft, deleted, owned by another account, or inaccessible to your role.
Your role lacks permission for that feature. Contact your Administrator for a higher access level.
Enable device location, allow the browser permission, use HTTPS, and retry outdoors or near a window.
Confirm your role and subscription permit export, verify that the survey exists, and check whether responses are available.
Temporarily enable PHP error logging, check the server error log, confirm database migrations, and verify that all related files were uploaded from the same version.
Need more help?
If your question is not covered in the Help Center, contact our support team.